Rent must always be paid in full and in advance. Your initial payment must be paid by way of bank cheque of direct bank transfer a personal cheque will not be accepted. Once you have been notified that your application has been accepted, payment will be required within 24 hours. Your bank cheque should be made payable to Wilson Pride Ellison Hearnden Pty Ltd. Future payments may be made using on the following methods: Using the Quick Rent card that is issued to you will enable you to pay at any post office, over the inter-net or telephone banking using B-Pay system. Biller codes and customer reference numbers are located on the front of the card. By cheque or money order to our office at 4-7 Shakespeare Grove, St Kilda. Please note we do not accept cash payments. Please ensure you record your name and address on the back of the cheque or money order. Receipts will only be issued if a self-stamped address envelope is enclosed with your payment. You may set up a direct debit with your bank to automatically transfer the rent to us each month. Your property manager will be able to supply you with our bank account details.

This must also be paid by bank cheque or direct bank transfer into our bank account. This amount may be paid at the same time as paying the first months rent or you may elect to pay this at a later date as long as it is paid on or before the lease commencement date. Once again, if paying by bank cheque the cheque should be made payable to Wilson Pride Ellison Hearnden Pty. Ltd.

It is your responsibility to insure your contents, the landlord’s insurance policy covers only the building together with the fixtures and fittings. We strongly recommend that you insure your own goods given the ever increasing evidence of burglary and theft.

Should you wish to change the locks to the property, please write to your property manager who will obtain the landlord’s permission. Please note that should permission be given it is a provision of the Residential Tenancies Act that you supply the agent with a copy of the new keys. If you lock yourself out of the property after hours you will have to contact a locksmith at your own expense. If you lock yourself out during business hours And we have spare keys to the property we will lend them to you if you supply us with adequate identification. Please note we do not always have spare keys to every property, if a key is not available again it is your responsibility to engage and pay for a locksmith. Please note your tenancy does not end until all keys to the property are returned. Rent is payable until such time as all keys, remotes and swipe cards are returned to our office.

The first inspection will occur three months after the commencement of your lease and then six monthly thereafter. You will receive written notice of our intention to carry out an inspection. The purpose of the inspections is to check on the condition of the property and to look for any routine maintenance.

Any repairs or maintenance should be reported to your property manager as soon as you become aware of the problem. Non urgent repairs should be reported in writing. Only urgent repairs will be dealt with over the telephone. We enclose two maintenance forms to report such matters or alternatively you may e-mail your property manager.

It is of great assistance to us if you are reporting the break-down of an appliance that you provide us with information such as if it is operated by gas or electricity together with the make and model.

The definition of an emergency as set out under the Residential Tenancies Act 1997 is as follows: A blocked or broken toilet system
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
A failure or break down of the gas, electricity or water supply
Any fault or damage in the premises that makes the premises unsafe or insecure
Any appliance, fitting, or fixture which is not working properly and causes a substantial amount of water to be wasted
A serious fault in a lift or staircase in the rented premises.


If your maintenance issue is not one of the items listed above, please do not contact a tradesperson unless you are prepared to pay for the service yourself.

If an emergency repair occurs outside office hours you may contact:

It is your responsibility to arrange for the connection of gas, water and telephone. To assist you we have listed the following numbers:

AGL	(Gas &/or electricity)	133000
Origin	(Gas &/or electricity)	132461
Tru Energy	(Gas &/or electricity)	132461
Telstra	(Telephone)	132200
South East Water	(Water)	131851

Should you not wish to contact the companies individually you may tick the appropriate box on your tenancy application form & Utility One will arrange the connections for you.

Applications for a parking permit can be obtained by going to www.portphillip.vic.gov.au or by ringing City of Port Phillip on 9209 6777.

Your application to lease the premises has been accepted on the information provided to us on your application form. Should a new tenant wish to occupy the property an application form for this person must be completed and submitted to the owner for his approval. It may also be necessary to complete a Tenant Transfer Form with the RTBA.

If you wish to vacate the premises 28 days written notice is required to coincide with the expiration of the lease. 28 days written notice is also required if your lease has already expired. If you wish to break the lease you will be responsible for rent until such time as the lease has expired or until the property is re-let, whichever is the sooner. You will also be responsible for a pro-rate portion of the letting fee being 5% of the average rental based on the unexpired portion of the lease.

Following the return of all keys, remotes, rent card etc the property manager will conduct a final inspection of the property. The condition of the property will be compared against the original photos and Condition Report taking into account fair wear and tear.

To ensure the speedy return of your bond, please ensure that the property is returned in a neat and clean condition and that the rent has been paid to the vacated date. If there are no issues regarding the condition of the property all parties who signed the Bond Lodgement Form will be required to sign the Bond Claim Form and the RTBA will refund the money into your nominated bank account/

You will be contacted if there are any issues regarding the condition of the property. If we are unable to resolve these matters with you an application will be made to VCAT for a hearing to resolve the matter.