How To Report Maintenance

It is a requirement that all maintenance items must be reported and recorded in writing. Fortunately, as a Renter with Century 21 South Eastern, you have several options to choose from to make this process as seamless and simple as possible.

Please see below how to report your maintenance or track the status of a submitted maintenance request. Please note: It is imperitive that your keep us up to date with changes to your contact details as this is how the system recogonises your maintenance request.


  • Email

    Email your request to: maintenance@bricksandagent.com

    Phone

    Send your request via SMS to 0480 019 119 or Call our automated voice service on (02) 72018303

    Online

    Submit your request via our online maintenance chat. Simply click HERE or the chat icon at the bottom right hand side of this page and select 'Log Maintenance Request.'

  • Facebook Messenger

    Head to the B + A Maintenance Page - @automatedmaintenance and report maintenance via messenger

    WhatsApp

    Send your request to 0480 019 292

    Track Maintenance Request

    To track the progress of your reported maintenance, click HERE or the chat icon at the bottom right hand side of this page and select 'Track my Issue.'

  • Scan QR Code

    Please take a photo of the QR code below, which will direct you to Bricks + Agent.

Emergency/Urgent Maintenance

During business hours:
Contact our office on (03) 5940 9922 – 9am – 5pm Monday to Friday and 9am – 12.00 noon on Saturdays and also report as per above.

Outside of business hours:
You can call our office on (03) 5940 9922 and select option “1” to be transferred to our Property Manager on call. If your call is not answered immediately, please leave a message, so that we can return your call, as the Property Manager will not have your number from the missed call.

Please also submit your emergency maintenance request, in writing, as per the above methods, with as much information as possible, including photos and/or a video.

Should you experience flooding or serious floor/storm damage, please contact the SES on 132 500. If life threatening, please call (000).

Emergency/urgent repairs include the following:

  • blocked or broken toilet system (if the home only has 1 toilet)
  • burst water service
  • Water meter leaking – please call South East Water on 132 812
  • serious roof leak
  • gas leak for an appliance
  • gas meter leak – please call your service provider (ie: AGL, etc)
  • dangerous electrical fault
  • break down of an essential service eg. heater, hot water system or air conditioning is not working
  • gas, electricity or water supply is not working
  • a safety-related device, such as a smoke alarm is faulting