Viewing by month: July 2011

Take team building to the next level

Taking steps to motivate and unite your team of real estate agents and office staff is integral to the success of your CENTURY 21 franchise.  Creating the right balance in your CENTURY 21 franchise through effective team building exercises can not only help you to develop rapport and morale amongst your team, but can also assist you to identify where certain strengths and weaknesses are present within your workplace. 

Team building exercises should be fun and meaningful. Activities developing trust, communication, sales skills and leadership are common practice within companies because they enable staff to connect and work towards common goals and targets collectively. It is also through such interactive programs that you as manager will be able to see how employees work together, and where certain people perform best in group environments. 

If you want to grow your CENTURY 21 franchise successfully it is important to create and proactively build a strong team.  In order to keep staff focused and efficient it is important that you are able to communicate your expectations of their performance and convey how integral this individual performance is to the overall success and growth of the company.  Team building sessions done well can help you to send both messages simultaneously, in an engaging way.     

Establishing and encouraging effective team building sessions within your real estate franchise should help you to retain your best employees and aid the development of a consistent work ethic and united strategy, taking your business to the next level.


0 comments | Posted by George Tarbey on 26/07/2011 at 9:35 AM | Categories:

Motivating your agents to perform

There are many techniques that you as manager or owner of a real estate franchise can use to motivate your agents to achieve greater success and enjoyment in their work.  However, your efforts may be somewhat redundant unless you have an understanding about exactly what it is that inspires your agents in the first place. 

So how can you find out the most effective ways to get the best from your agents?

A good place to start is to schedule a meeting with your team one by one to let them know that as their manager you want them to be as fulfilled in their role as possible, and that you are there to support them in this endeavour.  When talking to each agent, ask open ended questions to discover what motivates them and how you can help them to remain enthusiastic about their work.

While it can be easy to simply assume what factors motivate your employees, try instead to combine your thoughts with their feedback.  It is easy and effective to ask them direct questions – these should help you to develop an understanding about how you can work towards improving motivation and productivity amongst all of the agents in your own franchise.  Several good questions to start with are:

1. What currently motivates you in your role?
2. What would you change about your job if you could?
3. Where do you see your career taking you in the next two years?
4. How can I help you to reach your goals?

It is good to be aware that when you have this career development conversation with your staff, in some instances a number of agents may not feel comfortable sharing personal information with you candidly.  Showing that you are listening to their opinions and responses should help you to gradually obtain honest answers which will assist you with determining the best means of motivating them towards high levels of efficiency. 

Motivating your agents can help to transform attitudes and the overall success of your CENTURY 21 franchise.  In addition to conducting career development talks with staff, several other tools you may like to consider include:
• Be quick to compliment good work
• Recognise excellence with reward, respect and trust
• Reward your agents with something as simple as food or drinks in the break room
• Follow up on employees’ suggestions, keeping them happy and involved

Having an understanding about what your staff want and need is an excellent way to forward both the career goals of individual agents, as well as the success of your franchise.  By openly communicating with your agents and rewarding and appreciating good work you should be well on the way to achieving the best performance from your agents. 


0 comments | Posted by George Tarbey on 18/07/2011 at 4:03 PM | Categories:

Improve the success of your franchise by teaching essential skills to new managers

In today’s world of driven and ambitious people, promotions are usually given to those who excel in a particular role.  For a real estate franchise, it is not surprising that the agents who rise through the ranks are those who achieve excellence in selling property.

However, businesses can sometimes encounter a small hiccup when the role that one has been promoted into requires skills that were not necessarily a part of the job that got them there in the first place.  For instance, a sales-driven, results focused individual real estate agent may find themselves promoted to an executive role that requires them to manage others – a job that may prove challenging.

As the owner or manager of a real estate franchise, it is up to you to not only promote people who you believe will be capable of carrying out the role, but to also install thorough training sessions to ensure that your new managers are aware of the jobs they must do, and gain a sense of the best way to do them. 

So what then are the most imperative skills to teach new managers as they enter your real estate franchise?

Managing others
Real estate agents who enter higher-level executive roles must understand that they are not single agents anymore; rather they are needed to co-ordinate the activities of other colleagues at lower levels.  Managing others also involves delegating tasks, assigning priority to such tasks, as well as motivating your team and recognising and congratulating excellent sales results. 

Learning how to listen to people
Managers will be approached by their team with issues and concerns.  In order to resolve problems quickly and effectively it is important for managerial staff to understand how to listen to people and to act quickly. 

Stress management
Unfortunately with more responsibility often comes a higher level of stress, which if not dealt with properly can be problematic for both managers themselves and their teams.  Managers need to be provided with simple means of allaying stress, so that it is not detrimental to their role and is not passed on to their staff. 

If provided with essential training at the very beginning of their role, new management staff in your real estate franchise should be able to quickly develop the skills required to be an excellent asset to your business.  By ensuring that appropriate training programs are put in place, you will be well placed to set your office up for success and get the best out of your team. 


0 comments | Posted by George Tarbey on 11/07/2011 at 9:15 AM | Categories:

How shorter training sessions can be more productive

Conducting proper training/work in progress sessions can be a powerful tool for facilitating productivity within your CENTURY 21 franchise. These meetings with your staff can not only help to build relationships within your workplace but can also assist in improving the implementation of strategies as well as the achievement of business efficiencies.

The length of time over which a staff training session or work in progress meeting is conducted is crucial to ensure a successful outcome. At times, less really is more. As such, it can sometimes be better to host several short 10 – 15 minute sessions per week, as opposed to one lengthy meeting.

By offering several shorter sessions each week, you are encouraging productivity and repetition as it is generally these succinct meetings that capture the most attention and dedication from your staff. Brief team meetings can certainly motivate staff to be more time efficient with their delivery of information to the team and pitching of new ideas - which can transcend and help them in their role as a real estate agent. 

Additionally, in the holding of several short sessions, there is an opportunity for your real estate agents to take on new ideas at the beginning of the week, implement these new techniques and ways of thinking in their daily activities, and then discuss their experiences and gain feedback from the team at the end of the week.  This cycle of regular learning, action and feedback can help to improve staff development within your CENTURY 21 franchise.     

As most real estate agents are either out on the road or inundated with paperwork, hosting short, regular training sessions or team meetings can help to keep momentum flowing – which is important for getting tasks done.  Acknowledging the achievement of tasks or progress made, and setting expectations from one meeting to the next ensures the project or issue is continuously moved forward. It is through this short but constant meeting with your team that you are able to action important tasks at hand and get timely resolutions.

As the manager or owner of a CENTURY 21 franchise the communication you choose to have with your staff will affect your bottom-line and staff turnover. Encouraging short training sessions and work in progress meetings is an ideal way to help boost productivity and continue to actively train your staff.


0 comments | Posted by George Tarbey on 04/07/2011 at 10:33 AM | Categories: