Core HR concepts that all SMEs should consider

Human Resources (HR) is designed to manage the welfare of your office’s employees. HR can be managed by a department or a capable senior member of your team. A suggested approach would be to tailor the following HR concepts to your office’s needs: 

1) Workplace sensitivity: Whoever takes on a HR role will likely have to deal with awkward, emotional and/or delicate circumstances at one point or another. Ideally, your office’s HR responsibilities should therefore lie with someone who can handle difficult situations with sensitivity, confidentiality and tact. 

2) Flexibility: HR is about much more than recruitment and termination. Regardless of how you choose to implement HR strategies in your office, it is important to make sure that the person bestowed with HR responsibilities is able to juggle an array of tasks. The aim of any effective HR structure is to strike a pleasing balance between flexibility and workplace professionalism – especially in relation to employee requests and/or complaints; 

3) Managing complaints: in your approach to managing complaints, you should aim to ensure that your office develops solutions with employees, as opposed to imposing solutions on them. This requires the person dealing with HR complaints to actively listen and empower the complainant with a level of responsibility for the solutions subsequently implemented.

Ultimately, your office’s HR checkpoint should reflect above average levels of communication and organisation. The reality is that many smaller businesses don’t have the resources to be able to have an employee or department dedicated specifically to HR functions; however, the good news is that implementing HR structures needn’t be an overly complicated task. In fact, for smaller offices, a streamlined HR approach may prove to be more efficient and effective in the long run.

Posted by George Tarbey on 01/03/2013 at 12:00 AM | Categories:


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