Essential skills for prospective managers

For most franchise owners, a key goal will be to grow their business over the medium to long term. However, in order to do this, some owners may need to up-skill and train their staff for internal promotion – sometimes to managerial roles. While this may be a challenging transition for some staff members, there are a number of skills that business owners can encourage in the present to make the process easier down the track.  

With that said, here are four key skills that business owners should aim to develop within their staff: 

1. Delegation: some new managers struggle to delegate tasks to their team and become overwhelmed with work as a result. As such, it is important to train prospective managers on how to recognise when a task should be passed over to another team member. This means teaching managers how to identify not only when they have too much work on their plate, but also what types of tasks are appropriate to be passed down the chain of command;

2. Communication: managers need to be able to communicate clearly and effectively with a broad range of stakeholders – from staff members and superiors to clients and prospects. Communication styles and habits are often formed over long time-periods and aren’t always easy to change. It is therefore important to work on the communication skills of prospective managers sooner rather than later, so that you have enough time to iron out any deficiencies before the employee steps into their new role;

3. Critical thinking: the ability to critically analyse issues and make decisions accordingly is a key skill for any good manager. This skill enables a manager to cut through irrelevant details and to focus on implementing solutions to problems they may be facing;

4. Collaboration: managers will often need to work across teams and with outside businesses. These skills can be developed by providing staff members with small projects that encourage collaboration – for example, group projects and team-building exercises. Encourage creative thinking, teamwork and open-discussion, and you’ll likely position your staff to be better collaborators in the future. 

Nurturing these skills in your future managers could play an integral part in to taking your business to the next level. 

Posted by George Tarbey on 30/08/2013 at 12:00 AM | Categories:

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