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Phone: 03 8781 4809
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I am the landlord of property ******** currently managed by Rachael Steer.
In all my years of dealing with property managers from Century 21 and other agents where i have other properties managed (mine and my parents). I would like to recognise Rachael as one of the more efficient and reliable property managers i have dealt with. Rachael certainly exceeds my expectations and is always very professional. She is a great asset to your office."
N.Dinh - Landlord
"I am writing to you to commend Rachael Steer on her work ethic and genuine care for her me as a landlord.
I cannot speak highly enough of Rachael and how she has handle this matter, everything from calling on her days off, to contacting me after hours to assist with developments on what was happening, to swiftly arranging repairs to the property as I advise her it was going to take a long time for the property to be assessed by my insurer, Rachael advised me based on the out of pocket costs for booking my tenants into a hotel that we needed to get the repairs done before worrying about the claim and Rachael quickly organised everything to minimise my costs and to save a lot of time and trouble.
Really words in an email cannot possibly tell you the lengths Rachael went to for me in regards to this issue, at no time did I have to ask for things to be done, Rachael was onto everything as if she knew what I needed and her genuine concern for my needs were truly evident.
I would also like to point out that I am not one to pay people compliments as I normally feel it is just them doing their job but not in this case, praise is certainly warranted!"
A.Adkins - Landlord
"I would like to say that I have been impressed with your service, you have always followed up on issues in a timely manner and responded promptly to my enquiries you are an asset to Century 21.
Mandy - Landlord
"I would just like to say that Rachael Steer is the best property manager we have had for the past 10'ish years.
Most property managers we have experienced, just did the bare minimum and let things slide.
I have noticed that Rachael does not have the words "senior property manager" next to her name (as some we have been assigned did), but she has out performed any property manager that we have had that did have those words next to their name. How someone performs speaks louder than having a title.
I would support her getting a bonus or some sort of recognition, as she is a problem solver, not a problem maintainer."
T.George - Landord