Dealing with problematic vendors

As a CENTURY 21 real estate agent, your job involves calling and meeting with vendors daily to discuss properties, strategies and progress.   In this role you will spend time with clients who may be happy and satisfied with your services, while others could be displeased and prove more difficult to work with. 

It is therefore important for you as an agent to be able to communicate appropriately in a variety of different situations and with a range of personality types.  

As a real estate agent, vendors will entrust you with a significant responsibility – the selling of a valuable property asset.  Regardless of whether the vendor is rude, arrogant or indecisive, it is crucial that you remain professional in your relations with your client.     

The maintenance of appropriate professional conduct unfortunately means that you cannot react to abrasive clients in the same manner as that which you may to family or friends.  It is instead important to be assertive and learn how to communicate effectively. 

The following tips may help when a vendor becomes difficult:

1. Unless the vendor is completely out of line and disrespectful to you, try to deal with the situation as best as you possibly can.  It may be worthwhile to report troublesome clients to your superiors as a precaution, so that appropriate action can be taken if the situation gets out of hand.   

2. Stay strong and believe in your own abilities.  Although domineering clients may damage your confidence, if you know that you have done the best possible job with a project, stand by your decisions and actions.  

3. Take the bandaid approach – communicate with your troublesome vendor as soon as is required.  Putting off contact may cause an unnecessary build-up of stress.     

4. While keeping your client’s details and situation confidential, talk to friends, family and colleagues to gather advice.  It is surprising how many people have had dealings with clients that were hard to manage. 

5. Discontinue the service to the client.  Obviously this is a last resort as the client’s business is important to your agency, however there may come a certain point where your well-being is affected by the relationship.  This step relies on your own judgment and how comfortable you are in the situation. 

Whatever actions you choose to use in the management of problematic clients, it is important to conduct yourself in a professional manner.  Doing so will ensure you come out of the situation with your self-respect and reputation intact.    
 

 

Posted by Reality Bytes - Real Estate Training Blog on 29/11/2010 at 2:37 PM | Categories:

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