Five key business communication tips

As an agent, an integral part of your daily business relations is how you conduct yourself and communicate with those around you. An agent should always aim to secure their clients’ confidence, their co-workers’ respect, and the trust of management. 

To this end, here a five key tips to remember when communicating in business contexts: 

1. Contextualise your emails: every email you send reflects on your personal brand and each communication you make, no matter how unimportant it may seem, plays a vital role in shaping your professional reputation. As such, even if you feel that an email or attachment is self explanatory, you should always give the recipient a clear and concise explanation as to why you are sending the email and what it includes;  

2. Check and edit your emails: make sure that all of your emails have an appropriate signature, are correctly addressed and free of spelling errors; a poorly edited email reflects badly not only on you as an individual, but also the business that you represent;

3. Verbal expression: the pitch and tone of an agent’s voice is especially important when using the phone. A good agent will communicate using clear and concise language, and will be mindful of the different cultural backgrounds and knowledge levels that they may encounter; 

4. Stay away from ‘txt-speak’: it is important to write formally in email communications and to avoid using abbreviated ‘txt-speak’. Not only can ‘txt-speak’ come across as unprofessional, but it can also potentially cause confusion. Stick to clear and easy to understand sentences to avoid problems;

5. Follow-up promptly: when communicating with clients, colleagues and management across a range of different channels, it is important to keep a record of any phone or email requests that come to you, and to respond to these requests within reasonable time frames. As a general rule of thumb you should aim to respond to requests on the same day that they are issued to you. Even if you aren’t able to action the request on the same day, a response to let the person know that you are following up will often suffice.

Proper email and phone etiquette within the workplace aims to establish clear and concise lines of communication, and can help to eliminate practices that may appear detrimental or unprofessional. By applying the above tips, an agent should see the benefits not only in their work-life, but their personal life as well.

Posted by Reality Bytes - Real Estate Training Blog on 14/02/2013 at 12:00 AM | Categories:


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