Four tips to remember when communicating with foreign investors

 

As a part of the largest real estate sales organisation in the Asia-Pacific region, there is a high possibility that you will come into contact with foreign investors at one point or another. As such, you may be required to interact with clients that employ English as a second language. In these instances, it will be important to approach your dealings with high levels of communication, adaptability and respect.

Here are four tips to keep in mind when dealing with foreign investors who communicate using English as a second language:

1)      Follow the client’s lead – if the client has a request or question, allow them to lead the conversation. This will enable the client to use terms that they understand and are comfortable with. This will also give you a chance to identify whether or not there may be potential language barriers between the two of you.

 

2)      Slow down and don’t shout – try to affect an even pace and volume when communicating with foreign investors. Where possible, use simple terms and always try to speak directly.  After asking a question or giving an answer, aim to ensure that you give the client enough time to respond; remember, they’re not only processing a question, but a question in another language;

 

3)      Clarify understanding – once the client appears to be happy with your response, try to clarify both of your understandings. To this end, you might want to consider taking and extra five minutes to run through what has been discussed; this could mean the difference between a successful business relationship and an embarrassing misunderstanding;  

 

Colloquialism – while you may employ colloquialisms when communicating with colleagues or longstanding clients, many of these expressions will likely be culturally specific. Terms that may be considered cultural slang among your peers could potentially be offensive to a foreign investor, so try to remain conscious of how what you’re saying may be perceived.

Posted by Reality Bytes - Real Estate Training Blog on 08/03/2013 at 12:00 AM | Categories:

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